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    Contact Us

    Contact Us

    We're happy to answer questions or help you with returns.

    You may return your unworn merchandise within 30 days of purchase. Please ensure shoes are in original packaging with no tape or labels affixed to the shoeboxes. You may reuse the original shipping box it arrived in or wrap the shoebox in paper. Please include your invoice or note your order number along with whether or not you would like a refund or exchange.

    Our return address is:

    Birkenstock of San Diego Stores
    7575 University Ave.
    La Mesa, CA 91942

    You are responsible for the return shipping costs.

    If you received an incorrect item, or if there is something wrong with the item you received, please reach out via e-mail or phone for assistance.

    You can reach us via e-mail at info@birkenstocksd.com

    If you would prefer to call, you can reach us Monday-Friday, between 10 AM and 4 PM Pacific time, at 888.604.0244.

    Birkenstock of San Diego Stores
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