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    Contact Us

    Contact Us

    We're happy to answer questions or help you with returns.

    You can return your purchase for any reason within 30 days of receipt. Please make sure the shoes are unworn and in their original packaging. Please do not affix tape or labels to the shoebox. You can reuse the shipping box they came in, or wrap the shoebox in paper. Please include a note with your order number that says whether you would like a refund or what you would like in exchange.

    Our return address is:

    Birkenstock of San Diego Stores
    7575 University Ave.
    La Mesa, CA 91942

    You are responsible for the return shipping costs.

    If you received an incorrect item, or if there is something wrong with the item you received, please reach out via e-mail or phone for assistance.

    You can reach us via e-mail at info@birkenstocksd.com

    If you would prefer to call, you can reach us Monday-Friday, between 10 AM and 4 PM Pacific time, at 888.604.0244.

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